Shipping policy
Last updated: [August 2026]
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Once shipped, you will receive a shipping confirmation email with your tracking number.
2. Shipping Methods & Delivery Times
We offer standard international shipping.
- Estimated delivery: 3–10 business days (depending on destination country, customs, and carrier delays)
- Tracking information may take 1–2 business days to update after shipping.
3. Shipping Costs
Shipping costs are calculated at checkout based on order weight, size, and destination.
4. International Shipping, Customs & Import Duties
- We ship to most countries worldwide.
- Customs duties, import taxes, or local fees are the responsibility of the recipient and are not included in product or shipping prices.
- Delivery times may be extended during customs inspection, which is beyond our control.
5. Undeliverable & Lost Packages
- If a package is returned due to incomplete/incorrect address, refusal, or unclaimed status, we will refund the product cost only (shipping fees are non‑refundable).
- For lost or missing packages, please contact us within 7 days after the expected delivery date. We will assist with carrier investigation and reshipment or refund on a case-by-case basis.
6. Damaged Items
If you receive damaged or defective items, please contact us within 72 hours of delivery with photos of the package and product. We will arrange replacement or refund promptly.
7. Address Changes
You may request an address change only before your order has been marked as shipped. Once shipped, we cannot modify the delivery address.
8. Contact Us
If you have questions about your order or shipping, please contact us at: makersfind@outlook.com